Refund policy
Return Policy
At Milano & Main, we curate authentic, high-end luxury items. Because of the exclusive nature of our collections, we enforce a strict and structured return policy to ensure product integrity and protect your investment.
⏱️ Return Window
You have 10 days from the exact date your package is delivered to request a return. Any requests made after this 10-day window will automatically be denied.
📋 Eligibility Criteria
To qualify for a successful return, your item must meet the following strict conditions:
- Condition: Completely unworn, unused, and unaltered.
- Tags & Packaging: Returned in its original packaging with all original designer tags, dust bags, and authenticity cards fully attached.
- Proof: A valid order number or proof of purchase is required.
Please note: Items returned to us with missing tags, signs of wear, or without prior authorization will be rejected and sent back at your expense.
🛠️ How to Start a Return
- Contact our concierge team at returns@milanoandmain.com to request a return.
- In your email, please provide your order number and the reason for the return.
- If your return is approved, we will send you an authorized courier shipping label and detailed instructions for sending your package.
⚠️ Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. In the rare event that an item arrives damaged, defective, or incorrect, contact us at returns@milanoandmain.com within 48 hours of delivery.
- You must attach clear photos of the damage or the incorrect item received.
- For verified damaged or incorrect items, Milano & Main will cover 100% of the return shipping costs and issue a full refund or replacement at no extra charge.
🚫 Non-Returnable Items & Final Sale
We cannot accept returns or issue refunds for:
- Final Sale items: Any item discounted by 30% or more from its original retail price.
- Gift cards.
📦 Mandatory Shipping Rules (Courier Only)
To ensure secure transit for luxury goods, all approved returns must be sent using our provided label via an express courier network (FedEx, DHL, or UPS).
- Do not use standard government postal networks (such as USPS, Royal Mail, or La Poste), as our logistics center cannot accept deliveries from them.
- Any items sent back to us without an approved return request will be rejected.
🔁 Exchanges
To secure a different item or size before it sells out, you do not need to wait for your refund to process. You may place a new order immediately on our website at any time. We will process the refund for your original item separately as soon as the return is received and inspected at our warehouse.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is being shipped directly into the European Union, you hold the legal right to cancel or return your order within 14 days for any reason. The item must still strictly adhere to our baseline eligibility criteria: it must be completely unworn, unused, with all original tags attached, and in its original packaging.
💰 Refunds
Once our warehouse receives and inspects your returned item, we will email you to confirm whether your refund is approved or rejected.
If approved, the refund will automatically be processed back to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional processing time to post the funds to your account. If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at returns@milanoandmain.com.